Six steps to customer communication (3)

 Six steps to customer communication (3)
of: Fan Yunfeng
III Product
Products are intended to increase customer awareness and interest in the product, prompting customers to make purchasing decisions. Sales staff can text , picture, image, or in kind as a supplement to the customer that the product performance, advantages and benefits for our clients. to customer presentations, be sure to arouse customer interest, and even participate in the customer input to product description process.
introduced products, it is necessary to note that the facts and the truth, tell the customer how the kind of product in the end, instead of their own reasoning, with some ambiguous remarks to the perfunctory customers.
or disposal question < br> the customer's questions are generally divided into two situations: one is the customer need more information, different opinions are hoping to get more to add, this is the customer expressed interest. The second is not interested in the customer questioned the purpose of perfunctory exchange. resolve customer There are many ways to challenge, here we only discuss the question in the face when the customer communication principles.
in the communication process, to hear different views or points of view, the first made to address these views and perspectives to think and re-evaluate and then respond, do not immediately refute the views of customers. must first identify the customer's question is ;.
; smoke-style against ; you be a little more specific?
sentence patterns to express their views as follows.
Do you think? pre-design communication script, only you knows quite well on these steps. to better guide the other. Here is a want to call customer orders more scripts. The script is as follows:
(1) first to praise each other: the other side work plan with the sales themselves, and bring each other's interests. (2) happy in each other, when asked about the recent sales.
(3) the other party may support the company complain about not enough, just make marketing plan .
(4) to ask for more stock.

please click on the next agreement about customer communication
six steps (1)
six-step customer communications (2)
SME sub- off confusion
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confusion
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you're not marketing people, marketing people you are marketing
is love (10) war between rival
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